90-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If a repair we made isn’t holding up within 90 days, we come back and make it right - no charge, no forms, no argument. That’s the whole thing. You don’t have to write a letter, navigate a phone tree, or prove anything to a claims department. You call the same number you called before, a real person picks up, and we sort it out. That’s the 90-Day Done Right Promise, and it’s in writing because we mean it - not because we’re hedging.

Call (866) 561-3358

What you’re entitled to is simple: the job we said we’d do, done the way we described it, lasting the way it should. If it falls short of that, the burden of fixing it falls on us, not on you. No hourly rates to re-argue, no new estimate to sign, nothing to negotiate. The price you paid is the price you paid, and the work stands behind it for 90 days. That’s the Keystone Standard, and it applies to every Fireside job, everywhere.

Why We Answer Fast, Everywhere

A one-truck shop runs on one schedule. When that truck is three jobs deep, you wait. We’ve built something different - local crews in communities across 20 states, stocked vehicles, and a dispatch operation that runs around the clock, every day of the year, including holidays.

When you call at 2 a.m. because your furnace quit, a person answers. Not a recording, not a callback queue - a person. On an emergency we aim to have a technician on your property within 4 hours, and most non-emergency repairs are booked the same day or the next. We can promise that window because we’ve put the infrastructure behind it: trained local technicians who know the roads, vehicles stocked with the parts most jobs actually require, and a dispatch team that treats every call like the only one that matters tonight.

That’s what 42 years of building something durable looks like in practice. We’re not promising fast because it sounds good. We’re promising it because we’ve set it up to be true.

How We Make It Right

You Tell Us

Call (866) 561-3358 and tell us what’s wrong. There’s no form to fill out, no case number to track down, no waiting to see if your issue “qualifies.” You describe the problem, we listen, and we get a technician scheduled. The person on the phone has the authority to book the return visit on the spot.

We Come Back Out

A technician returns to your home - the same one when possible, so you’re not re-explaining everything from scratch. They come in uniform, background-checked, and prepared to look at the actual work we did. No blame-shifting, no “that’s a different issue” until we’ve genuinely ruled it out.

We Fix It

Whatever it takes to make the job right, we do it. If a part needs to come back off and go back on correctly, that’s what happens. If the first diagnosis missed something, we own that. The 90-Day Done Right Promise doesn’t have a carve-out for inconvenient findings. The work is either right or it isn’t, and we don’t leave until it is.

You Sign Off

We don’t close the visit until you’re satisfied. When the work is done, you tell us it’s done - not the other way around. No pressure to initial something quickly on the way out the door. If it still isn’t right, we’re still on the hook. That’s what “standing behind it” means inside the K.E.Y.S. values code we’ve run this company on since 1984.

What Stands Behind the Promise

A guarantee is only as good as the people and systems behind it. Here’s what we’ve actually built.

Every technician who walks into your home has passed a background check and shows up in a Fireside uniform. They’re trained journeymen, not helpers sent out to figure it out along the way. They put on shoe covers without being asked because they’re working in your home, and “Your home first” isn’t a poster on the wall - it’s the third letter in how we measure ourselves every day. That’s the “Y” in K.E.Y.S.

Before any work begins, you receive a written price. The number on that paper is the number on your invoice. We don’t do hourly rates, subscriptions, or anything to sign up for. One job, one price, confirmed in writing before a wrench turns.

Our technicians are trained to service nine major residential brands: Carrier, Trane, Lennox, Goodman, Rheem, York, Daikin, Bryant, and American Standard. That range matters because the right repair done to the right standard is what makes a 90-day guarantee something we can actually keep.

And behind all of it is Keystone - the family that co-signs this promise and has been building companies that plan to be in their communities in thirty years. When Fireside stands behind the work, Keystone stands behind Fireside.

Ask Us to Prove It

The best way to understand what this promise is worth is to call us. Reach Fireside Heating & Air Co. at (866) 561-3358 - a real person answers, day or night. You can also book online. The full written terms of the 90-Day Done Right Promise live on our terms page - plain language, nothing buried.

Written by Glen Hartman, Owner at Fireside Heating & Air Co., serving communities nationwide since 1984.