The Promise, in One Paragraph
When Fireside Heating & Air Co. finishes a job at your home, our work is backed for 90 days – in writing, no asterisks. If something we did isn’t holding up the way it should, call us. We’ll come back, we’ll look at it, and we’ll make it right. No forms to fill out, no fee to argue over, no receipt to dig up. That’s the Keystone Standard: standing behind the work, every time, as a matter of course.
What’s Covered
- The workmanship on any service, repair, or installation our technicians performed – if it wasn’t done right, we redo it at no charge.
- Any part we sourced and installed: if it fails within 90 days of the service date, we handle it.
- The return visit itself: no trip fee, no diagnostic charge, no invoice waiting when we pull up.
- A full redo, not a patch, when a repair doesn’t hold – we don’t put a Band-Aid on our own work.
- The job site left clean: if our crew made a mess getting the job done, cleaning it up is part of the job.
- Every Fireside location, every technician: this promise travels with the Keystone name, not just the crew that came out first.
What Isn’t Covered
- Damage from a storm, a flood, a power surge, or any other event that happened after we left – those are outside what any technician can control, and it wouldn’t be honest to say otherwise.
- Work done by another contractor after our visit: if a second set of hands touched it, we can’t stand behind what they did.
- Parts the customer supplied and asked us to install – we can put them in, but we can only warranty what we choose ourselves.
- Normal wear on equipment we didn’t install or service: a fifteen-year-old unit running on borrowed time isn’t a workmanship issue.
- Problems we flagged and documented during the visit that the customer chose to hold off on – we’ll note it on the job record and we’ll still come look, but a known issue that was set aside isn’t one we can take responsibility for after the fact.
- Equipment failures caused by owner-side conditions – restricted airflow from a blocked filter we didn’t replace, for instance, or a thermostat setting that wasn’t part of our work.
If you’re not sure whether something qualifies, call anyway. We’d rather come look and tell you it’s outside the window than have you sitting with a problem and no answer.
How to Use the Promise
Step 1: Call (866) 561-3358 or Book Online
A live person answers every call, around the clock – nights, weekends, and holidays included. Tell us you’re calling about existing work and we’ll pull up your job right there.
Step 2: Tell Us the Job and Roughly When
We keep every job on file, so you don’t need to find your invoice or remember a confirmation number. Just describe what was done and give us an approximate date – we’ll take it from there.
Step 3: We Schedule the Return Visit
There’s no form to submit, no fee to prepay, and no approval process to wait on. We’ll find a time that works for you and put it on the calendar.
Step 4: We Make It Right
Our technician comes out, looks at what’s happening, and fixes it – properly, not provisionally. The 90-Day Done Right Promise means the job isn’t finished until it’s actually finished.
Timing
The 90-day window opens on the date of your service and runs for exactly 90 calendar days. If something surfaces right after that window, call us anyway – we’re reasonable people, and we’d rather hear about it than have you assume we won’t help. Fireside locations are independently operated, but every one of them honors this promise the same way, because the Keystone Standard isn’t something we apply selectively. It’s the foundation, not a footnote.
Questions About the Promise
If you have a question about whether your job is covered, or you just want to talk through what happened, call (866) 561-3358. A real person will pick up, hear you out, and give you a straight answer. That’s how we’ve worked since 1984, and it isn’t changing.
Written by Glen Hartman, Owner at Fireside Heating & Air Co., serving homeowners nationwide since 1984.